01
Find the right starting point
Operations Diagnostic
Get a clear view of what’s causing friction and a prioritized plan for what to fix first.
Approximately 3 weeksExplore this service
Our services
The right support for
your next operational step.
Start by understanding the problem, making a focused improvement or bringing more consistency to ongoing operations.
Discuss what you need02
Put a defined improvement in place
Operations Improvement Sprint
Turn an operational problem into a tested, documented way of working your team can own.
Typically 4–8 weeksExplore this service
03
Keep moving in the right direction
Fractional Operations Partner
Bring ongoing leadership, progress and accountability to your operational priorities.
Ongoing monthly engagementExplore this service
“Kirk brought a detail-focused approach to operations at Disobey. He supported the business across process documentation, training, contracts & systems work & consistently approached his work with care & attention to detail.”
01 / Find clarity
Operations Diagnostic
Find the real operational constraints before investing in the wrong fix.
Approximately three weeks from kickoff, with timely access and feedback.
What you leave with
A shared view of what is causing friction, which improvements matter most and what should happen next.
A good fit when
Work feels harder than it should, but the cause isn’t clear. Information is fragmented, the founder is a bottleneck or the team is unsure where automation or AI would help.
What’s included
- Interviews with you and selected team members
- Review and mapping of agreed workflows, roles, handoffs and systems
- Assessment of root causes and practical automation, integration and AI opportunities
- Prioritized findings and a recommended 30/60/90-day roadmap
- A readout session to agree the next decisions
How we measure progress
Clear priorities, dependencies and recommended owners, with a practical near-term improvement ready to move into action.
Scope boundaries. This is a focused assessment. Implementation, a comprehensive business audit and specialist legal, cybersecurity, tax or accounting reviews are outside scope. You can use the roadmap internally or move into a separately scoped sprint.
02 / Make a focused change
Operations Improvement Sprint
Redesign and implement one or more defined operational improvements.
Typically four to eight weeks, depending on complexity, access, data quality and decisions.
What you leave with
A tested, documented and adopted way of working, with someone inside your business ready to own it.
A good fit when
You understand the problem you want solved, or have completed a diagnostic, and need help turning the right solution into a working process.
What’s included
- A clear goal and a starting measurement for comparison
- A redesigned workflow with responsibilities and ownership
- Agreed low-code or no-code configuration, integrations and automations
- Practical AI where it improves the workflow and appropriate controls can be defined
- Testing, documentation, training and handoff
- A post-launch review and an agreed stabilization period
How we measure progress
One agreed primary measure, such as fewer errors, shorter turnaround time or fewer manual handoffs, supported by adoption and acceptance checks.
Scope boundaries. We agree the improvements, deliverables and delivery capacity before work begins. A sprint can focus on a single improvement or several related improvements, with scope and timing tailored to your priorities. Unrelated projects, major migrations, system replacements and ongoing administration need separate scope. Software and third-party costs are excluded.
03 / Maintain momentum
Fractional Operations Partner
Ongoing operational leadership without a full-time operations executive.
Ongoing monthly engagement, with a recommended initial three-month commitment.
What you leave with
A reliable operating rhythm, visible priorities and steady progress on the changes that matter.
A good fit when
Operational priorities span the business and keep competing for attention. You need a partner to help make decisions, maintain focus and move improvements forward.
What’s included
- Quarterly priorities and a visible improvement backlog
- Weekly leadership check-ins and monthly progress reviews
- One primary active improvement initiative at a time, unless a higher capacity is agreed
- Cross-functional problem solving and decision support
- Operational reporting and oversight of tools, vendors, automation and AI
- Clear documentation, delegation and transfer of ownership to your team
How we measure progress
Progress against agreed milestones, improvements in selected operating measures and less avoidable founder involvement in recurring work.
Scope boundaries. This is not daily administrative support, unlimited projects or round-the-clock availability. Internal staffing and legal decisions remain with your business. Major implementations and migrations are scoped and priced separately.
Working together
Clear scope. Shared responsibility.
We agree the outcome, deliverables, timeline and responsibilities before work begins. You provide access to the right people and systems, timely decisions and an internal owner for the changes.
Success measures depend on your starting point and the work in scope. Results aren’t guaranteed, and lasting improvement depends on the team adopting the new way of working.
A clearer way forward
What’s getting in the way
of your next stage?
You don’t need to arrive with the answer.
Let’s start with what’s making work harder than it should be.